Pin & Poke Ltd Terms & Conditions (Gua Sha Products)
Last updated: November 2025
Welcome to Pin & Poke Ltd. By purchasing products from our website, you agree to the following terms and conditions. Please read them carefully before placing an order.
1. Company Information
Company Name: Pin & Poke Ltd
Company Number: 15287096
Registered Office: Bennet Brooks, Macclesfield, United Kingdom
Email: hello@pinandpoke.com
2. Age Requirements
You must be 18 years or older to purchase from our website.
By placing an order, you confirm you meet this age requirement.
3. Products & Orders
Our gua sha tools are hand-carved from authentic premium tiger's eye. Each piece is unique variations in colour, veining, and shape are natural and not considered defects.
All orders are subject to availability. We reserve the right to cancel any order in the event of stock issues or errors.
4. Pricing & Payment
Prices are listed in GBP and include UK VAT where applicable.
Payment is required in full at checkout.
We accept payments via Stripe, debit cards, and credit cards. We do not store full credit card information.
5. Shipping & Delivery
We currently ship within the United Kingdom only.
Orders are shipped on Tuesdays and Fridays via Royal Mail Tracked 48.
Delivery times are estimates (2-3 business days) and may vary due to postal delays beyond our control.
Risk of loss passes to you upon delivery.
We are not responsible for incorrect addresses provided at checkout. Please ensure your details are accurate.
In the unlikely event your parcel is lost or delayed, please contact us at hello@pinandpoke.com. We will liaise with Royal Mail and replace or refund your order once the investigation is complete.
6. Returns & Refunds
Under the Consumer Rights Act 2015, you have 14 days to return unopened items for a full refund (minus original shipping costs if applicable).
Due to hygiene reasons, we cannot accept returns or exchanges for opened or used gua sha tools.
If your item arrives damaged or faulty, please contact us within 14 days of delivery with your order number and photos. We will arrange a replacement or refund.
Natural variations in colour, veining, or shape are not considered faults.
To initiate a return, email hello@pinandpoke.com with your order number.
7. Cancellations
Orders can only be cancelled before dispatch.
Once your order has been shipped, it cannot be cancelled.
To request cancellation, email us immediately at hello@pinandpoke.com.
8. Product Care & Safety
Use your gua sha tool gently and according to provided guidance.
Avoid using on broken skin, active acne, rosacea, or immediately after cosmetic procedures (wait 30 days after Botox/fillers).
Not suitable for children under 16.
Consult your healthcare provider if pregnant, nursing, or have skin conditions.
Pin & Poke Ltd is not responsible for any injury or adverse effects resulting from misuse.
Our products are for wellness purposes only and do not replace professional medical advice.
9. Digital Products
Digital products (guides, videos, courses) are delivered immediately upon purchase.
By purchasing digital content, you waive your 14-day cooling-off period as content is made available immediately.
Digital products are for personal use only and may not be shared or redistributed.
10. Liability
Pin & Poke Ltd is not liable for indirect, incidental, or consequential damages arising from the use of our products.
Our maximum liability is limited to the purchase price of the product.
All guidance and recommendations provided are for general wellness purposes and do not replace professional medical advice.
11. Intellectual Property
All content, designs, logos, and materials on our website are owned by Pin & Poke Ltd.
You may not reproduce, distribute, or use our content without written permission.
Product reviews and photos you submit may be used for marketing purposes.
12. Privacy & Data
By purchasing from Pin & Poke Ltd, you consent to your personal data being used in accordance with our Privacy Policy.
Your data will be used to process your order, manage shipping, and provide customer support.
We may send you emails about your order and, with your consent, marketing communications.
View our Privacy Policy at: www.pinandpoke.com/privacy-notice
13. Governing Law & Disputes
These terms are governed by English law.
Any disputes will be resolved through UK courts.
We encourage contacting us first at hello@pinandpoke.com to resolve issues amicably.
14. Updates to Terms
We may update these Terms & Conditions from time to time.
The latest version will always be available on our website.
Continued use of our services constitutes acceptance of updated terms.
15. Contact Us
For any questions about these terms or your order:
Email: hello@pinandpoke.com
Response time: Within 48 hours on business days
By completing your purchase, you acknowledge that you have read, understood, and agree to these Terms & Conditions.